We had a difficult December and didn't manage to hit our targets for problem resolution.
We solved 89% of high priority calls on time but only 86% of other calls. The high priority figure is especially disappointing after we managed to improve last month (see http://robinbennett.blogspot.co.uk/2014/12/start-software-support-stats-november.html)
We're doing everything we can on the support desk to keep improving; we'll let you know next month how we get on.
|Start Software - Support Stats - December 2014|