100% urgent problems solved on time in December
All urgent problems logged were solved on time - 100% - and we're on track to deliver the same performance this month too. Looking across all problems (including low and medium priority), we were in time 96.31% of the time which is still very good especially when you consider that we had 163 calls for assistance logged last month.
If you want to see the analysis for yourself, go along to http://www.start-software.com/support/performance-charts/.
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