Tuesday, 22 January 2013

100% urgent problems solved on time in December

Kim & I have just analysed our problem stats for December and we've had another excellent month.

All urgent problems logged were solved on time - 100% - and we're on track to deliver the same performance this month too.  Looking across all problems (including low and medium priority), we were in time 96.31% of the time which is still very good especially when you consider that we had 163 calls for assistance logged last month.

If you want to see the analysis for yourself, go along to http://www.start-software.com/support/performance-charts/.

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