Monday, 9 July 2012

10,000th customer call taken

We've just taken our 10,000th call from customers!

We log all calls from customers whether they are requesting assistance or reporting a problem, and since starting our call-logging system back in 2003 we've taken and logged 10,000 in total.

Our quality management systems (which enables us to be ISO9001 and AccredIT certified) require us to manage each call professionally and according to the timetables and service levels agreed with our customers and this area of our business is something we're very proud of.

We've sent a small present to the company who made the special call so keep an eye on the post in case it was you!

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