About Start Software

Start Software is an award-winning developer and leading publisher of asbestos software, systems for the legal services industry and more.

Want to know more about asbestos software Alpha Tracker? Alpha Tracker is the most used asbestos software in the UK, Australia & New Zealand with more than 60m items of asbestos data stored.

Our legal services software Alpha Legal helps will writers, accountants, solicitors, IFAs and estate agents to communicate securely with clients. Read about developments here on the blog.

Or need help with Alpha Anywhere or Alpha Transform projects or software development? You'll find useful info here.

Customer satisfaction results in for 2011/12

I always hold my breath when the results come in for our customer satisfaction survey... but I can breathe again!  2011/12 was an improvement on 2010/11 with the results in each category showing that customers are more pleased with us than they've ever been.

On average we're up about 5% on last year (and last year's scores were good) so - thanks to all of the hard work from the Start Software team - our customers are generally really pleased with us.

We scored 10/10 from more customers than ever but we also had a few concerning scores where customers felt that either we didn't have enough time to spend with them during training, for example, or development work took longer than we anticipated.  These are fair comments and we'll do our best to address them.

Thanks for your feedback and keep it coming.  You still have chance to send in your questionnaire by clicking this link: https://docs.google.com/spreadsheet/viewform?formkey=dExhUExOZnVjUC1oaFFocVNRcXRoMlE6MQ#gid=0

Comments

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    Customer Satisfaction Questionnaires

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