I always hold my breath when the results come in for our customer satisfaction survey... but I can breathe again! 2011/12 was an improvement on 2010/11 with the results in each category showing that customers are more pleased with us than they've ever been.
On average we're up about 5% on last year (and last year's scores were good) so - thanks to all of the hard work from the Start Software team - our customers are generally really pleased with us.
We scored 10/10 from more customers than ever but we also had a few concerning scores where customers felt that either we didn't have enough time to spend with them during training, for example, or development work took longer than we anticipated. These are fair comments and we'll do our best to address them.
Thanks for your feedback and keep it coming. You still have chance to send in your questionnaire by clicking this link: https://docs.google.com/spreadsheet/viewform?formkey=dExhUExOZnVjUC1oaFFocVNRcXRoMlE6MQ#gid=0
Great customer feedback x 3!
Three emails just arrived one after the other - and each put a smile on our faces and a spring in our step! Feedback #1... "We smashed our audit! Thank you so much for your help" from a new customer where we have been providing Alpha Five support and mentoring to help them to develop an Intranet quality & audit system Feedback #2... "hi Tom. It looks fantastic! Very well done" from a client reviewing the latest changes to a web data analysis system we have written using Alpha Anywhere , SQL Server and JavaScript Feedback #3... " The launch of Alpha Tracker here is going really well ... thank you so much" from an asbestos consultancy feeling the benefits of their Alpha Tracker asbestos software installation. We really appreciate it when customers take the time to send us feedback like this - it makes the hard work seem worthwhile!
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