I always hold my breath when the results come in for our customer satisfaction survey... but I can breathe again! 2011/12 was an improvement on 2010/11 with the results in each category showing that customers are more pleased with us than they've ever been.
On average we're up about 5% on last year (and last year's scores were good) so - thanks to all of the hard work from the Start Software team - our customers are generally really pleased with us.
We scored 10/10 from more customers than ever but we also had a few concerning scores where customers felt that either we didn't have enough time to spend with them during training, for example, or development work took longer than we anticipated. These are fair comments and we'll do our best to address them.
Thanks for your feedback and keep it coming. You still have chance to send in your questionnaire by clicking this link: https://docs.google.com/spreadsheet/viewform?formkey=dExhUExOZnVjUC1oaFFocVNRcXRoMlE6MQ#gid=0
Alpha Validator update released
The automated survey data checking feature within asbestos software Alpha Tracker (known as "AlphaValidator") has been updated again. This follows on from the update released on 11 December (more info here ). an example of AlphaValidator's data check output This update - v1.0.74 SVN25 - is ready now to download from our website and improves the way photos of asbestos samples are validated . Please do contact the Start Software Support Desk (available 24x7!) if you would like help installing the update.
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