2011 has started off with a record performance from the support team at Start Software. 95% of high priority calls taken in January were resolved in time. Across all calls, 187 in total, more than 85% were resolved on time.
Customers set their own target resolution times and so this performance is especially pleasing.
With our ISO9001 review coming up next week, these are great statistics with which to demonstrate our customer focus.
Great customer feedback x 3!
Three emails just arrived one after the other - and each put a smile on our faces and a spring in our step! Feedback #1... "We smashed our audit! Thank you so much for your help" from a new customer where we have been providing Alpha Five support and mentoring to help them to develop an Intranet quality & audit system Feedback #2... "hi Tom. It looks fantastic! Very well done" from a client reviewing the latest changes to a web data analysis system we have written using Alpha Anywhere , SQL Server and JavaScript Feedback #3... " The launch of Alpha Tracker here is going really well ... thank you so much" from an asbestos consultancy feeling the benefits of their Alpha Tracker asbestos software installation. We really appreciate it when customers take the time to send us feedback like this - it makes the hard work seem worthwhile!
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