2011 has started off with a record performance from the support team at Start Software. 95% of high priority calls taken in January were resolved in time. Across all calls, 187 in total, more than 85% were resolved on time.
Customers set their own target resolution times and so this performance is especially pleasing.
With our ISO9001 review coming up next week, these are great statistics with which to demonstrate our customer focus.
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