We wanted to let our Australian and New Zealand Alpha Tracker clients know about a temporary change to our usual support arrangements from Tuesday 22 September to Monday 12 October.
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| Judy is on her travels - we're still here to support you 24x7 |
Judy will be travelling during this period. She will still be working, but not from her normal timezone, so Jaime in our Adelaide office will be taking the lead on day-to-day support for our Australian and New Zealand clients, supported by our wider overseas support team.
Please continue to contact us as normal
There is no change to how you should get in touch with Alpha Tracker Support:
Email: support@alpha-tracker.com.au
Call: 1300 946 130
Our support service will continue to operate 24 hours a day, 7 days a week, and all calls will be answered as usual.
During this temporary period, we would ask clients to allow for slightly longer resolution times than normal in some cases, particularly where an issue needs input from a particular member of the team.
Jaime and the wider support team will be working together to make sure queries continue to be handled promptly and that any urgent issues receive the attention they need.
Judy will return to her normal working arrangements from Tuesday 13 October, at which point our usual Australia and New Zealand support arrangements will resume.
Thank you for your understanding, and as always, please don't hesitate to contact the support team if you need us.
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