About Start Software

Start Software is an award-winning developer and leading publisher of asbestos software, systems for the legal services industry and more.

Want to know more about asbestos software Alpha Tracker? Alpha Tracker is the most used asbestos software in the UK, Australia & New Zealand with more than 60m items of asbestos data stored.

Our legal services software Alpha Legal helps will writers, accountants, solicitors, IFAs and estate agents to communicate securely with clients. Read about developments here on the blog.

Or need help with Alpha Anywhere or Alpha Transform projects or software development? You'll find useful info here.

Another strong month for our UK and Australian Support Teams 💪

October was another excellent month for our Support Teams, with 92.4% of tickets resolved within their target time and an impressive 97.2% of high-priority issues handled on time.

That’s 876 tickets completed within SLA (and 171 high-priority ones), from a total of 948 issues logged and solved in October. It’s a busy workload — and the consistent high standards show just how hard our team works to keep our clients happy.

Thanks ChatGPT for the graphic - but why the mix-and-match on decimal points and commas?!

Here’s how our “in-time” performance has looked over the past few months:

MonthIn-time %High Priority In-time %Total Solved
Oct 202592.41%97.16%948
Sep 202594.20%98.38%879
Aug 202590.97%97.08%831
Jul 202591.40%97.88%977
Jun 202590.45%97.40%838
May 202592.14%95.42%852

We’ve now kept performance above 90% for six months running, proving that reliability is more than just a number — it’s part of how we work.

If you ever need to log a support ticket, you can do so anytime (24x7, literally).  We look forward to being of service.

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