About Start Software

Start Software is an award-winning developer and leading publisher of asbestos software, systems for the legal services industry and more.

Want to know more about asbestos software Alpha Tracker? Alpha Tracker is the most used asbestos software in the UK, Australia & New Zealand with more than 60m items of asbestos data stored.

Our legal services software Alpha Legal helps will writers, accountants, solicitors, IFAs and estate agents to communicate securely with clients. Read about developments here on the blog.

Or need help with Alpha Anywhere or Alpha Transform projects or software development? You'll find useful info here.

Another strong month for our UK and Australian Support Teams 💪

October was another excellent month for our Support Teams, with 92.4% of tickets resolved within their target time and an impressive 97.2% of high-priority issues handled on time.

That’s 876 tickets completed within SLA (and 171 high-priority ones), from a total of 948 issues logged and solved in October. It’s a busy workload — and the consistent high standards show just how hard our team works to keep our clients happy.

Thanks ChatGPT for the graphic - but why the mix-and-match on decimal points and commas?!

Here’s how our “in-time” performance has looked over the past few months:

MonthIn-time %High Priority In-time %Total Solved
Oct 202592.41%97.16%948
Sep 202594.20%98.38%879
Aug 202590.97%97.08%831
Jul 202591.40%97.88%977
Jun 202590.45%97.40%838
May 202592.14%95.42%852

We’ve now kept performance above 90% for six months running, proving that reliability is more than just a number — it’s part of how we work.

If you ever need to log a support ticket, you can do so anytime (24x7, literally).  We look forward to being of service.

Comments

Post a Comment

Popular posts from this blog

Great customer feedback x 3!

Image
Three emails just arrived one after the other - and each put a smile on our faces and a spring in our step! Feedback #1... "We smashed  our audit! Thank you so much for your help" from a new customer where we have been providing Alpha Five support and mentoring  to help them to develop an Intranet quality & audit system Feedback #2... "hi Tom.   It looks fantastic! Very well done" from a client reviewing the latest changes to a web data analysis system we have written using Alpha Anywhere , SQL Server and JavaScript Feedback #3... " The launch of Alpha Tracker here is going really well ... thank you so much" from an asbestos consultancy feeling the benefits of their Alpha Tracker asbestos software installation. We really appreciate it when customers take the time to send us feedback like this - it makes the hard work seem worthwhile!
Read more

What is the Log4j vulnerability and should I be worried?

Image
The news has been full of a new cyber-security threat that has been causing havoc since the start of the month. Log4j , as it is known, is one of the worst server vulnerabilities to ever have been discovered.  In fact, some experts say it is the  worst.  There's a really good summary of the threat here, on Wired.com:  https://www.wired.com/story/log4j-log4shell/ The Log4j vulnerability gives hackers the opportunity to do virtually anything  on a compromised server - from running bitcoin mining software (causing your server to run at full speed, essentially disabling all of your server running on it) to exposing user names and passwords, or even installing dreaded ransomware. The UK has been particularly hit with attacks, as this graphic shows: The UK and North America are amongst the areas seeing most hacking attempts At Start Software, we take security really  seriously and we have already checked the servers which run asbestos software Alpha Tracker , leg...
Read more

664 support calls answered in November 2021 - phew!

Image
Our 24x7 Support Desk had a busy November answering 664 calls.  It was the usual mixture of questions, queries, suggestions and problems - all good fun! Busy month on the Support Desk! Overall, we maintained our good performance from the month before  with 19 out of 20 queries being resolved within the timescales set by our clients.
Read more

Blog Archive

Show more