About Start Software

Start Software is an award-winning developer and leading publisher of asbestos software, systems for the legal services industry and more.

Want to know more about asbestos software Alpha Tracker? Alpha Tracker is the most used asbestos software in the UK, Australia & New Zealand with more than 60m items of asbestos data stored.

Our legal services software Alpha Legal helps will writers, accountants, solicitors, IFAs and estate agents to communicate securely with clients. Read about developments here on the blog.

Or need help with Alpha Anywhere or Alpha Transform projects or software development? You'll find useful info here.

Consistency is key on our Support Desk

This chart underlines how consistent our Support Desk is.  It is showing 6 months of data back to August 2024.

The blue bars show % of tickets solved on time; the red bars are the High Priority problems

We resolved 904 tickets in January and met the caller's required timeframe 89.2% of the time (for all tickets) and 93.5% for urgent problems.  From the chart, you can see how consistent this has been with only minor variations each month.


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