About Start Software

Start Software is an award-winning developer and leading publisher of asbestos software, systems for the legal services industry and more.

Want to know more about asbestos software Alpha Tracker? Alpha Tracker is the most used asbestos software in the UK, Australia & New Zealand with more than 60m items of asbestos data stored.

Our legal services software Alpha Legal helps will writers, accountants, solicitors, IFAs and estate agents to communicate securely with clients. Read about developments here on the blog.

Or need help with Alpha Anywhere or Alpha Transform projects or software development? You'll find useful info here.

Support Desk stats for 2023 - quite a year!

Our Support Desk team have been reviewing their performance for 2023.  Altogether, they took 9,098 calls for assistance from our customers.  Wow.

2023 in Review

A surprising 2,189 of these queries were deemed to be high priority by the caller (we encourage our customers to set the priority and the timeframe for resolution).  That's a quarter of all calls described as "urgent", typically giving our Support Desk only two hours to resolve the issue.

Looking at the time it took to resolve the query from the customer, 9 out of 10 tickets were solved within the timeframe set by the caller.  That's a good performance from the team and an improvement compared to 2022.  Those stats are even better if we look only at the most urgent calls, with 95% being solved in time.

Don't forget, our Support Desk is available, in person, 24x7 to help you.  We're the only software company in our market which provides this level of quality support.  Thanks for your business in 2023 and here's looking forward to an equally busy and productive 2024!


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