Our Support Desk team have been reviewing their performance for 2023. Altogether, they took 9,098 calls for assistance from our customers. Wow.
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| 2023 in Review |
A surprising 2,189 of these queries were deemed to be high priority by the caller (we encourage our customers to set the priority and the timeframe for resolution). That's a quarter of all calls described as "urgent", typically giving our Support Desk only two hours to resolve the issue.
Looking at the time it took to resolve the query from the customer, 9 out of 10 tickets were solved within the timeframe set by the caller. That's a good performance from the team and an improvement compared to 2022. Those stats are even better if we look only at the most urgent calls, with 95% being solved in time.
Don't forget, our Support Desk is available, in person, 24x7 to help you. We're the only software company in our market which provides this level of quality support. Thanks for your business in 2023 and here's looking forward to an equally busy and productive 2024!
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