Friday, 6 January 2023

Support Desk performance stats for December 2022

We saw reduced numbers of calls to the Support Desk in December.  We had 650 requests for assistance which is nearly 300 fewer than in November.  Hopefully January will be similar!

Overall, performance was good with 91% of high priority queries being resolved within 2 hours and nearly 85% of all calls being sorted within the timescales agreed with the caller.

December performance was slightly up compared to November

We're available 24x7 on our local rate numbers (UK or Aus/NZ) to help you with anything at all.  Call and you'll always be answered by a human being, never a machine... we don't own one!

No comments:

Post a Comment