Tuesday, 4 May 2021

95% of high priority calls solved within 2 hours - April was a good month on the Support Desk

April was a good month on the Start Software (Alpha Tracker/Alpha Legal) Support Desk.

95% of the 79 high priority calls taken were resolved within 2 hours - a very good performance.

Start Software Support Desk - April 2021

Overall, the team answered 453 calls from software users needing help, and 86% of calls were resolved within the timescales set by our clients.

Well done Jess, Will & Jack and thanks for your hard work!

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