Start Software Support Desk - April 2021 |
About Start Software
Start Software is an award-winning developer and leading publisher of asbestos software, systems for the legal services industry and more.
Want to know more about asbestos software Alpha Tracker? Alpha Tracker is the most used asbestos software in the UK, Australia & New Zealand with more than 60m items of asbestos data stored.
Our legal services software Alpha Legal helps will writers, accountants, solicitors, IFAs and estate agents to communicate securely with clients. Read about developments here on the blog.
Or need help with Alpha Anywhere or Alpha Transform projects or software development? You'll find useful info here.
April was a good month on the Start Software (Alpha Tracker/Alpha Legal) Support Desk.
95% of the 79 high priority calls taken were resolved within 2 hours - a very good performance.
Overall, the team answered 453 calls from software users needing help, and 86% of calls were resolved within the timescales set by our clients.
Well done Jess, Will & Jack and thanks for your hard work!
Popular posts from this blog
Three emails just arrived one after the other - and each put a smile on our faces and a spring in our step! Feedback #1... "We smashed our audit! Thank you so much for your help" from a new customer where we have been providing Alpha Five support and mentoring to help them to develop an Intranet quality & audit system Feedback #2... "hi Tom. It looks fantastic! Very well done" from a client reviewing the latest changes to a web data analysis system we have written using Alpha Anywhere , SQL Server and JavaScript Feedback #3... " The launch of Alpha Tracker here is going really well ... thank you so much" from an asbestos consultancy feeling the benefits of their Alpha Tracker asbestos software installation. We really appreciate it when customers take the time to send us feedback like this - it makes the hard work seem worthwhile!
Alpha Validator update released
The automated survey data checking feature within asbestos software Alpha Tracker (known as "AlphaValidator") has been updated again. This follows on from the update released on 11 December (more info here ). an example of AlphaValidator's data check output This update - v1.0.74 SVN25 - is ready now to download from our website and improves the way photos of asbestos samples are validated . Please do contact the Start Software Support Desk (available 24x7!) if you would like help installing the update.
Christmas Arrangements 2009
We are open for business as usual throughout the Christmas and New Year period. Thursday 24 December: Office closes at 4pm Friday 25 December: Closed Monday 28 December: Closed Tuesday 29 December: Open with reduced staffing levels Wednesday 30 December: Open with reduced staffing levels Thursday 31 December: Open with reduced staffing levels Friday 1 January: Closed As usual, we are not sending Christmas cards to clients but instead we are donating to our favourite charity, the RNLI . We wish all of our customers a Happy Christmas and a healthy and prosperous New Year.
Blog Archive
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- Major update! Alpha Tracker Release 35 is now avai...
- Welcome Direct Hazmat Consultants! Another new Alp...
- Asbestos consultancy Assessment Corp goes live wit...
- Alpha Legal protects you and your clients - ransom...
- Alpha Tracker Release 35 is available this week
- Great feedback from an NHS Trust Alpha Tracker asb...
- One week left to secure the best Alpha Legal prices!
- New Alpha Legal features discussed with user panel
- Irish asbestos consultancy Asbestos Safe chooses A...
- Lovely comment from asbestos surveyor "impressed w...
- Sign up to Alpha Legal this month! Price rises fro...
- Australian Mesothelioma researcher recognised with...
- We've listened to you - no more form timers!
- Faster uploading of ID photos, documents and videos
- Another reminder - email is *not* secure. Use Alp...
- Another 3,000 secure ID requests in Alpha Legal
- More Alpha Tracker asbestos users are live
- 95% of high priority calls solved within 2 hours -...
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