Our new support team member, Will, made a big impact on performance last month ensuring that more than 93% of urgent system problems were resolved within 2 hours.
Call numbers were the lowest they have been for 5 months, which reflects the increased effort we have made with training and addressing the root causes of issues raised on the help desk.
If you need help with any aspect of our software, please do make use of our 24x7 personal support service. Contact details are here.
Alpha Validator update released
The automated survey data checking feature within asbestos software Alpha Tracker (known as "AlphaValidator") has been updated again. This follows on from the update released on 11 December (more info here ). an example of AlphaValidator's data check output This update - v1.0.74 SVN25 - is ready now to download from our website and improves the way photos of asbestos samples are validated . Please do contact the Start Software Support Desk (available 24x7!) if you would like help installing the update.
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