Monday, 2 December 2019

Support desk performance in November 2019

Our new support team member, Will, made a big impact on performance last month ensuring that more than 93% of urgent system problems were resolved within 2 hours.

Call numbers were the lowest they have been for 5 months, which reflects the increased effort we have made with training and addressing the root causes of issues raised on the help desk.

If you need help with any aspect of our software, please do make use of our 24x7 personal support service.  Contact details are here.

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