Monday, 3 December 2018

November's support performance at Start Software

Looking back at October's results, we're quite pleased with the stats for November.

Start Software - Support Performance - November 2018

We received 600 calls and emails for assistance in November, and 85% were solved within 4 hours.  For the urgent problems, nearly 19 in every 20 calls were resolved by the help desk within 2 hours.

That's a busy month but hopefully lots of satisfied customers!

1 comment:

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