Improved support desk stats for July 2017

We've just completed our analysis for July 2017 and our stats were slightly better than in June (see http://robinbennett.blogspot.co.uk/2017/07/support-desk-stats-for-june-2017.html).

Support desk supervisor Jack

91% of high priority calls were resolved in time compared to nearly 86% of all calls.  That's not bad at all but there is room for improvement.