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Support desk supervisor Jack |
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Wednesday, 2 August 2017
Improved support desk stats for July 2017
We've just completed our analysis for July 2017 and our stats were slightly better than in June (see http://robinbennett.blogspot.co.uk/2017/07/support-desk-stats-for-june-2017.html).
91% of high priority calls were resolved in time compared to nearly 86% of all calls. That's not bad at all but there is room for improvement.
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