Tuesday, 1 November 2016

9 out of 10 support queries solved in time in October 2016

We've just had the October Start Software Support Desk stats through and the team have done well again resolving 9 out of every 10 calls for assistance within the timescale specified by the caller.

This is good going especially given that it was a busy month for us with nearly 500 calls for assistance being answered by Jack and his team.

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