Monday, 3 October 2016

Slight dip in support stats for September

It looks like the holiday season and our time at the Boston Alpha Devcon (see http://robinbennett.blogspot.co.uk/2016/09/start-software-at-alpha-softwares.html) have had a small impact on our support performance.

Start Software support statistics for September 2016
Over the whole of September, we solved 93% of urgent problems on time and 89% of all problems. That's not bad but not quite as good as normal.  We'll be looking to get the stats back up again for our asbestos software customers in October.


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