About Start Software

Start Software is an award-winning developer and leading publisher of asbestos software, systems for the legal services industry and more.

Want to know more about asbestos software Alpha Tracker? Alpha Tracker is the most used asbestos software in the UK, Australia & New Zealand with more than 60m items of asbestos data stored.

Our legal services software Alpha Legal helps will writers, accountants, solicitors, IFAs and estate agents to communicate securely with clients. Read about developments here on the blog.

Or need help with Alpha Anywhere or Alpha Transform projects or software development? You'll find useful info here.

May's support desk performance

The Start Software Support Desk performed well again in May solving 93% of queries raised in the timescales set by our customers.  This is similar performance to last month (see http://robinbennett.blogspot.co.uk/2016/05/aprils-support-desk-performance.html).

More than 400 calls were taken by the support team and 1 in 4 were deemed to be "urgent" by callers. That's a big jump and we'll be taking time to understand why so many calls are being logged as needing a 2-hour response.

12 months of support desk performance at Start Software


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