Wednesday, 1 June 2016

May's support desk performance

The Start Software Support Desk performed well again in May solving 93% of queries raised in the timescales set by our customers.  This is similar performance to last month (see http://robinbennett.blogspot.co.uk/2016/05/aprils-support-desk-performance.html).

More than 400 calls were taken by the support team and 1 in 4 were deemed to be "urgent" by callers. That's a big jump and we'll be taking time to understand why so many calls are being logged as needing a 2-hour response.

12 months of support desk performance at Start Software

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