About Start Software

Start Software is an award-winning developer and leading publisher of asbestos software, systems for the legal services industry and more.

Want to know more about asbestos software Alpha Tracker? Alpha Tracker is the most used asbestos software in the UK, Australia & New Zealand with more than 60m items of asbestos data stored.

Our legal services software Alpha Legal helps will writers, accountants, solicitors, IFAs and estate agents to communicate securely with clients. Read about developments here on the blog.

Or need help with Alpha Anywhere or Alpha Transform projects or software development? You'll find useful info here.

Start Software Support Stats - August 2014


Our support desk has had another good month solving 94% of urgent queries in the time-frames set by our customers:

Month
In time (%)
In time (H) (%)
In time (total)
In time (H) (total)
Total solved
2014-08
90.57
94.30
413
149
456
2014-07
88.60
91.32
513
200
579
2014-06
91.57
96.22
456
178
498
2014-05
87.99
91.61
403
142
458
2014-04
88.86
88.41
375
122
422
2014-03
85.65
82.35
358
140
418
 
 
 
2518
931
2831
 
The success rate for less urgent calls was also good at 90% this month.

The following graph shows that the trend continues to improve:

Our support stats continue to improve month-on-month

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