About Start Software

Start Software is an award-winning developer and leading publisher of asbestos software, systems for the legal services industry and more.

Want to know more about asbestos software Alpha Tracker? Alpha Tracker is the most used asbestos software in the UK, Australia & New Zealand with more than 60m items of asbestos data stored.

Our legal services software Alpha Legal helps will writers, accountants, solicitors, IFAs and estate agents to communicate securely with clients. Read about developments here on the blog.

Or need help with Alpha Anywhere or Alpha Transform projects or software development? You'll find useful info here.

January 2013 - our busiest ever support month

Last month we resolved 314 queries for our customers - our busiest ever month on the support desk.

Month
In time (%)
In time (H) (%)
In time (total)
In time (H) (total)
Total solved
2013-01
97.77
98.18
307
108
314
2012-12
96.32
100.00
157
42
163
2012-11
91.84
93.75
225
75
245
2012-10
95.52
86.79
192
46
201
2012-09
95.75
96.55
203
56
212
2012-08
93.75
95.16
210
59
224
 
 
 
1294
386
1359

You can see from our stats (above) that 307 out of 314 were solved "in time" (meaning before the customer-set deadline) which I think is pretty impressive - hope you agree!

Looking over the last 6 months, 1,294 out of 1,359 have been solved in time so virtually everybody calling in  has received the service level they requested.

Still, we're only as good as the last call we answered so the stats start again today for February!  Here's hoping for a quite month...


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