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About Start Software

Start Software is an award-winning developer and leading publisher of asbestos software, systems for the legal services industry and more.

Want to know more about asbestos software Alpha Tracker? Alpha Tracker is the most used asbestos software in the UK, Australia & New Zealand with more than 60m items of asbestos data stored.

Our legal services software Alpha Legal helps will writers, accountants, solicitors, IFAs and estate agents to communicate securely with clients. Read about developments here on the blog.

Or need help with Alpha Anywhere or Alpha Transform projects or software development? You'll find useful info here.

Meet Melika! She is half-way through her work experience with Start Software

We're giving Melika a month's work experience to help start her career in software development.

Team Leader Dan helping Melika

Melika is based in Glasgow, but has taken the leap to move to Telford for the month to embed herself in our team, and see how we build software for our clients.  She's been looking at asbestos software Alpha Tracker, ecological report-writing system ecoScribe and some of our other software products.

She is also helping out on Support, too, so do say hello and make her welcome if you call in and Melika picks up the phone.  She's the only one in our office with a Scottish accent so won't have a problem spotting her!

Melika is back! You'll be speaking to her on the Support Desk when you call

Melika has returned to us after her work experience month and has started her career with us.  We were delighted to offer her a job as she impressed us so month during her first spell in our Telford software development office.

Melika Smith, our new trainee

Melika will take on a variety of roles, gaining hands-on experience in how we run our business and develop software for our clients. She'll apply her coding training as she progresses toward becoming a full-time developer.

Melika's a fascinating person to talk to and has arrived in Telford via Glasgow, Turkey, and many other place inbetween! So do get chatting if you call and she answers the phone.  You can't miss her, she's the only one with a Scottish/Turkish accent!

Welcoming Serenna – our latest work experience student at Start Software!

We’ve really enjoyed having Serenna with us at our Telford office this week!

Serenna is an Open University student studying Software Development, and she joined us for a week of work experience to get a feel for what life is like in a busy software company.

During her time with the Start Software team, Serenna got involved in all sorts of activities — from spending time on our support desk, sitting in on developer meetings, and even speaking directly with clients. She quickly got to grips with how we support our users and keep our systems running smoothly… and she even took a few support calls herself (and did brilliantly!).

Throughout the week, Melika was Serenna’s mentor, helping her settle in and guiding her through the different areas of our work — from coding to customer support.

Serenna and Melika, helping a client

Serenna, Melika & Development Team Leader Dan

Serenna and Support Desk lead Zac

It’s always great to see the next generation of software developers gaining real-world experience, and we hope her time with us has been both useful and inspiring.

Thanks for joining us, Serenna — and best of luck with the rest of your studies!

All I Want for Christmas Is a Podium... Kim & Melika win the Christmas bragging rights

Kim & Melika won the Christmas 2025 bragging rights at our UK Christmas Party.  We held it at F1 Arcade in Birmingham and had a great night.  Highly recommended!

Kim & Melika - worthy winners (though does "Rookie Mode" count?!)














Visit to Mesothelioma UK to meet Tommy Torso (and Liz!). Lovely welcome for Kim, Lucas & Melika

Yesterday, Kim, Lucas and Melika from the Alpha Tracker asbestos team were delighted to visit our charity partner, Mesothelioma UK— an inspiring organisation that provides specialist support, information and improved care for those living with mesothelioma, a cancer caused by asbestos exposure.

It was a fascinating and educational day full of learning, collaboration and some memorable moments with “Tommy Torso”, who made quite the impression during the team’s anatomy session!

Alpha Tracker specialist Kim with Lucas & Melika (and Tommy)

The visit gave us a valuable insight into the incredible work Mesothelioma UK does — from raising awareness and funding research, to providing expert nursing support across the UK. Their passion for making a real difference shone through in every conversation.

We also had a chance to explore their headquarters, see their campaign displays, and learn more about the impact of asbestos-related disease on individuals and families. It was a moving reminder of why Alpha Tracker is so proud to support Mesothelioma UK as our chosen charity partner.

A huge thank you to the Mesothelioma UK team for such a warm welcome — and for sharing so much knowledge and inspiration with us.

You can read more about our partnership with Mesothelioma UK here on our blog and find out how Alpha Tracker is helping the asbestos industry work more safely and efficiently on our website.

Learning, Connecting, Inventing: Start Software at World Summit AI 2025, Amsterdam

4,000 chairs ready to be filled (and 8,632 people actually attended!)

Learning, Connecting, Inventing: Start Software at World Summit AI 2025, Amsterdam

The Start Software team headed to Amsterdam for this year’s World Summit AI — two days of ideas, debate, and discovery. We went to learn, connect and invent, and we came back with new insights, connections, and practical takeaways to improve how our products work for real people. From agentic AI and human-in-the-loop design to transparency and security, the themes map directly onto what we build every day in Alpha Tracker, Alpha Legal, ecoScribe and roadvlog. Our goal is simple: use AI to amplify creativity and productivity while keeping people firmly in control.

Two special people joined our group. Legacy Software Manager Mickey from our partner CTT Group, and Start's remote developer Fatbardh — our first chance to meet Fatbardh in person. Trips like this deepen partnerships and help us align product roadmaps with the challenges our clients are facing right now.


Early Starts, Big Ideas: Why Human Focus Still Wins

Jack & Catherine walking into the venue

There’s something about starting early in a new city — daybreak walks through Amsterdam’s quiet streets before the day’s ideas and conversations begin. The energy built fast as we joined 8,000+ attendees focused on where AI is heading next. For us, “next” isn’t abstract: it means better data quality checks in Alpha Tracker, more secure document workflows in Alpha Legal, and AI-assisted writing that saves ecologists hours in ecoScribe. Early starts, big ideas — and a constant focus on the humans who rely on our software every day.


“It’s All About Time”: Productivity with Guardrails

The message was clear - AI should be used to amplify creavity and make the most of our time

One of the standout keynote messages was time — how AI changes the way we use it, save it, and sometimes waste it. We’re doubling down on features that give time back to users: AlphaValidator (and our newly-previewed AI tools) in Alpha Tracker catches issues before reports go out; Ask Alfie helps users find answers instantly; and FLS-powered scheduling reduces planning friction. In Alpha Legal, digital signatures and client document workflows cut days from onboarding, while ecoScribe speeds up report writing without sacrificing accuracy. Productivity matters — but only with strong guardrails for quality and compliance.


The Vibe: Agentic AI, Security and Human-in-the-Loop

Lucas, Melika & Jack at an Agentic AI booth - a theme of the event

Every booth buzzed with conversation about AI agents and safe autonomy. Our takeaway is pragmatic: agentic workflows shine when they are operator-controlled and auditable. That’s how we approach automation in Alpha Tracker — giving teams tools to triage data, draft outputs and flag anomalies while a human makes the final call. It’s also front-of-mind for Alpha Legal, where trust and traceability are essential. Agentic AI is exciting… and even better when it respects human expertise.


Teamwork and Collaboration with Partners

Start Software are an AWS partner - so we borrowed their both for the group photo!

We made time to connect with partners like AWS, exploring new AI services and how they can bolster resilience, performance and security in our stacks. Cloud choices matter when you’re processing sensitive reports or legal documents at scale; our partnership work helps keep Alpha Tracker and Alpha Legal fast and dependable. Huge thanks to Kim and Adam for support from the UK — teamwork that kept everything running smoothly while we were away.

“Seeing how others weave AI into live business systems — not just labs — pushes our thinking forward. Our challenge now is translating that into wins for our clients.”
Robin


It’s About Time… and Team Spirit

It's about time - and interesting cars!

A DeLorean time machine made the point with a wink: great tools give you time back. That’s the bar we set for our roadmap — features that shorten cycle times, reduce rework and make expertise travel further. Whether it’s smarter scheduling in Alpha Tracker, friction-free document approvals in Alpha Legal or AI-generated structure in ecoScribe, we measure success by the hours our users get back for higher-value work.

Human in the Loop: Support That Never Sleeps

Our 24x7 Support didn't stop just because we were away

Even while at the conference, real-world teamwork continued. Zac, Dan, and Jack handled a complex client issue live from the UK — proof that support never stops at Start Software. It’s also a live example of human-led, agent-operated: automation drafts, checks and routes; humans decide and sign-off. That balance is built into our product decisions so AI enhances judgement rather than replacing it.

Networking & New Perspectives (Global Clients, Real Problems)

Melika networking with an AI translation business - we service clients worldwide

Melika
spent much of the summit forging new connections — from data scientists and founders to researchers focused on AI ethics. Those conversations feed directly into our backlog: better multilingual experiences for Alpha Tracker users, clearer client communications in Alpha Legal, and faster knowledge discovery across reports. Collaboration and knowledge-sharing are how we turn emerging tech into dependable features.

Digital Twins: Safer Decisions Through Simulation

We have been creating and using Digital Twin for nearly two years!

A compelling session from H&M’s AI Director showed how digital twins de-risk decisions by simulating outcomes first. We’ve been experimenting with similar ideas for nearly two years, using synthetic scenarios to test scheduling, workflow and data-quality impacts before they reach users. It’s the same philosophy behind our “start small, learn fast” approach: pilot with clear objectives, measure the outcomes, then scale into Alpha Tracker and beyond.

AI First — Thinking with AI from the Start

"AI First" - Robin wishes he had the copyright!

Across many talks, one phrase kept returning — “AI First”. For us, it means thinking with AI from the outset, not bolting it on at the end. In practice that looks like: designing data models that support explainability; building features that are auditable; and ensuring that agents work within clear human limits. Begin with purpose, start small, measure outcomes and scale thoughtfully — it’s how we ship reliable AI into production systems.


Our Products: AI in Action for Real Clients

We’re already applying conference lessons across the suite:

  • Alpha Tracker – home to features such as AlphaValidator, Ask Alfie, and FLS-powered scheduling, helping consultants produce higher-quality reports, faster.
  • Alpha Legal (and Alpha Portal & Legacy Portal)– secure digital signatures and client document portal, streamlining onboarding and compliance for will writers, estate planners and solicitors.
  • ecoScribe – AI-assisted ecological report writing that accelerates drafting while maintaining clarity and consistency.
  • roadvlog – simplifying data capture and evidence gathering for litter campaigns such as Clean Up Britain.

“Every new idea has to pass a simple test: does it help people — or just intrigue engineers?”
Dan


Reflections by the Water (and Why Context Matters)

The Norwegian Dawn drifting by

The venue, set on Amsterdam’s main waterway, offered the perfect metaphor: constant movement and connection. Between sessions, ships and ferries drifted past while we compared notes on data governance, model transparency and client workflows. Context is everything — the right feature at the right time in a user’s day beats any flashy demo. That’s the standard we bring back to our product teams.


Time to Relax (and Compete!)

Zac was seriously fast!

Even innovators need downtime. We made time to unwind with an F1 simulator — and yes, Zac held his place on the leaderboard all conference long. Healthy competition aside, these moments are where ideas settle and plans form: what do we prototype next; which client pain point do we remove first; how do we keep shipping value quickly and safely?


Team Passes & Tangible Takeaways

Most of the Start Software team were at the event

Badges collected, brains buzzing. Each pass represents a thread we’ll pull on over the coming months: more transparent AI in Alpha Tracker, streamlined client journeys in Alpha Legal, and continued investment in report automation via ecoScribe. If you’d like to see these features in action, get in touch — we love showing the “art of the possible.”


Other Themes

Women in AI was a theme, for sure, and many (most?) of the speakers and keynote presenters were female.  The whole summit opened with a powerful video about ending violence against girls - a passion-project for the Founder of Inspired Minds (the Summit organisers), Sarah Porter.

The damage that AI is doing to our planet (and minds) was another theme.  In fact, the most powerful presentation, expertly delivered, was from Karen Hao.  Karen has written a book - Empire of AI - equating the development of AI to the empires of old.  AI has concentrated power into the hands of a few individuals worldside, it relies on exploiting labour, and it is using huge amounts of the world's natural resources.  For anyone interested in history, this will be a familar story - it is basically how the British Empire came to dominate the world.

Karen Hao's "Empire of AI" book - a troubling read

The presentation was so good that Robin has bought the book for all at Start to read.

Looking Ahead

We’ll be presenting an AI session at Alpha Software Dev Day on 18 November 2025 — sharing what we’ve learned and demonstrating how to design human-in-the-loop systems using Alpha’s tools.
See Alpha Software’s events page for details. Expect practical examples you can take back to your own apps: agentic workflows with oversight, explainable outputs and patterns for responsible automation.


From Summit to Strategy

Robin, Catherine, Dan, Lucas, Mickey, Jack, Zac, Melika, James & Fatbardh

We came to Amsterdam to explore what’s next. We left convinced that the future belongs to teams who keep learning — and who build AI that stays transparent, trustworthy, and human-led. If you’re interested in how these principles can help your organisation, let’s talk about pilots, workshops and roadmaps tailored to your needs.

Human-led. Agent-operated. AI-first. Transparent.

#WorldSummitAI #StartSoftware #AlphaTracker #AlphaLegal #ecoScribe #AI #HumanInTheLoop #Amsterdam #AlphaDevDay2025

Alpha Tracker at the NORAC Conference in Manchester

Yesterday, Kim and Melika from Alpha Tracker had a busy and successful day at the NORAC Asbestos Conference in Manchester. They spent time at our our conference stand and in the main room, reconnecting with familiar faces and forging strong new connections across the asbestos consultancy and health & safety sectors.

Old friends! (less of the "old", Neil said!)


Melika looks tiny!

We showcased the latest updates in Alpha Tracker asbestos software, sharing how our platform continues helping consultancies streamline survey records, compliance, and incident management.

Old clients dropped by the stand—always great to catch up, hear feedback, and discuss how asbestos software Alpha Tracker is working for them in real-world settings.

New leads and contacts also stopped by, interested in how we manage regulatory compliance, reporting, and how our mobile/web platform supports field work.


Let's have an asbestos debate!

The conference had an excellent agenda. One of the standout sessions was the debate about whether UKAS accreditation should be mandatory (or not) in the asbestos surveying industry.

In addition, these stood out:

These talks tied in nicely with Alpha Tracker’s focus on standards, compliance and user safety—so there was a lot of synergy and topics for deeper discussion at the stand.


Kim at our Alpha Tracker stand

NORAC’s 2025 Annual Conference is one of the key events in the asbestos sector calendar. With its location at Manchester Marriott Victoria & Albert Hotel, it attracted consultants, analysts, contractors, safety professionals, and regulatory experts. The event also included NORAC’s first-ever Asbestos Awards Ceremony, recognising excellence across the community. 

Kim with global asbestos leader Yvonne Waterman

We came away inspired. The insights from speakers like Nick Baxter and Louise Wainwright reinforced how ever-more important robust software solutions are—especially in areas like accreditation, protection, and regulatory standards.

If you missed us at NORAC but want to learn more about what Alpha Tracker can do for your asbestos compliance or surveying work:

If you’re interested, we can also send you the full NORAC programme link or PDF so you can see all the talks and plan ahead for next year.

Thanks to everyone who stopped by the stand, attended the talks, or joined in the conversations. Looking forward to applying what we learned and seeing some of the new ideas brought to life!


Welcome asbestos, fire & Legionella consultancy Salvum to Alpha Tracker! Great to have you on board

We've just completed the Alpha Tracker setup and training for asbestos, fire & Legionella consultancy Salvum.  What a great team of Health & Safety professionals they are.

Kim and Melika drove down to Salvum HQ to meet and train the admin and asbestos staff.

Melika's (seated front/left) first site visit!

What an excellent team Salvum have

Salvum's website at https://salvum.co.uk/ documents their services and specialities.  They even show a timeline from 2013 which explains their history and development as a business.  

Congratulations Stuart and team on your success - we're pleased to be a part of your future.

Start Software developers Lucas & Melika travel to Birmingham to meet our new client, Wilkinson Beven

Birmingham-based interior designers Wilkinson Beven have asked us to redevelop their business management system.  We're turning their desktop Access-based system into a new web and mobile application powered by the Alpha framework.

You can't beat a bit of Bully!

Our software developers Lucas & Melika travelled to Birmingham with director Robin this week to meet the team at Wilkinson Beven and to show the first draft of their new system.  We stopped by Grand Central to meet Ozzy the Bull - what a machine!


From Kosovo to Hickory’s: Fatbardh’s first UK visit, World Summit AI, and a fond farewell

We’ve loved hosting our remote Alpha developer, Fatbardh, who flew in from Kosovo with his fiancée, Fortesa, for his first-ever UK trip.

Fatbardh in our Telford HQ

After 12 months of coding brilliance on Start’s Alpha-based platforms (including projects such as OERCA, Greenfield and OnTarget) , it was wonderful to finally swap video calls for real coffee and conversation.

Jamie, Lucas, Zac, Fatbardh & Melika in today's AI meeting

A year of remote impact

Over the past year, Fatbardh has helped us move faster and smarter on all of our Alpha Anywhere-based software platforms including OERCA, Greenfield, OnTarget and Alpha Tracker (Start’s cloud-based platform used by asbestos surveying, water hygiene, environmental and compliance teams). From performance tweaks to UI polish and sprint support, he’s been a calm, capable presence in our stand-ups and releases.

First UK steps—and a hop to World Summit AI As part of the visit, Fatbardh also made it to World Summit AI in Amsterdam. Conferences are great for perspective, and this one underscored a few themes we care about: practical AI to augment developer workflows, responsible data use, and MLOps that keeps experimentation measurable. Expect to see those ideas inform how we prototype features and test quality in Alpha Tracker over the coming months.

Team time at Hickory’s

We wrapped the visit with a team lunch at Hickory’s—a proper chance to say thank you. It’s amazing how breaking bread together accelerates trust. Conversations that would take weeks to unfold online happened in an hour over ribs and fries.

Adam, Melika, Catherine, Lucas, Fortesa, Fatbardh, Zac, Jamie & Jack
(Dan & Robin were paying the bill!)

What we learned (and will keep doing)

- Plan purposeful in-person time: We combined the visit with a roadmap workshop and sprint retrospective so decisions stuck.

- Pair programming in bursts: Two-hour pairing blocks helped ship tricky fixes and share patterns faster than a week of comments.

- Bring the customer voice closer: Shadowing our support desk gave live insight into how our clients use features day-to-day.

- Make space for life: Including Fortesa in socials reminded us that strong teams are built around people, not just projects.

Next stop: Edinburgh—then home

Before heading back, Fatbardh and Fortesa are squeezing in a quick trip to Edinburgh via Shrewsbury and Telford. Then it’s wheels up and back to Kosovo, with fresh ideas, full notebooks, and a lot of new inside jokes.

Fatbardh & Fortesa outside their luxury Shrewsbury hotel (yes, OK, it's a Premier Inn!)

Thank you, Fatbardh (and thank you, Fortesa!).  Safe travels and see you back in our stand-ups. We’re grateful for the impact you’ve had on our Alpha team and excited for what’s next as we keep improving the platform for the teams who rely on it every day.

Andrew & Poppy drop in to discuss app ideas for Big C V2

Adventurer Andrew Bedwell and his daughter Poppy dropped into our e-Innovation Centre office today full of ideas for the new Big C V2 app.  The app will be used by Andrew whilst on his 3-month-long transatlantic record-breaking attempt to cross the Atlantic unaided in the shortest boat ever.

Team leader Dan, Andrew & Poppy

 Andrew is fundraising for a charity close to our heart here at Start Software, Cancer Research UK.

Robin, Melika, Dan, Poppy & Andrew

We tested out a new drone while Andrew was here and learned about his plans to take a DJI Mini 4 with him to film Big C V2 during the crossing.  We also discussed the difficulty of landing a drone at sea... and how many plasters he should take if he has to grab it while the propellors are still turning!

Pizza always brings the team together

The whole Start Software development team will be working on the app, aiming to launch it by the end of December.  The app will be for Andrew while he aboard his 1m (yes, 1 meter or 3 feet!) long boat, and also for the public (adults and children) to track his progress and send messages of support.

Poppy enjoying the pepperoni pizza!

Poppy had brought lots of ideas with her from her schoolfriends, following Andrew's talks at school assembly to explain how the challenge will work and why he is inspired to do it.

Feeling inspired?

You can make a donation to support Andrew and Cancer Research UK here: https://fundraise.cancerresearchuk.org/page/big-c-atlantic-challenge

Need an app building?


Look for out more Big C news on Andrew's Facebook page and here on our blog.

Our Support Technicians are learning to become ecological consultants... for good reason!

If you regularly call our Support Desk, you'll know Zac and his wonderful team - Melika, James & Lucas.  They are normally busy helping our environmental consultancies with questions about Alpha Tracker, but they are now finding themselves talking to ecological consultants following the successful launch of our ecoScribe service.

To help the team deliver the best service to our new clients, ecological specialist Dan from our client Estrada Ecology came on site today to give our team some basic ecological training - what a great day for it in the Telford sunshine!







Can we help your ecological consultancy to become more efficient and effective?  Get in touch!

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