Support desk performance in October 2019

Looks like our Start Software support desk had another busy month in October taking 728 calls in total.

92% of high priority calls were solved within our 2 hour target time.  

Nearly 85% of all calls were solved within the timeframe set by the caller.

If we can help you to solve a problem or answer a question about our asbestos software Alpha Tracker or any other system, get in touch and let us know!

Neil & Ian from Acorn visit to record their asbestos podcast

Great to see Acorn directors Neil Munro and Ian Stone this morning.  They visited our Telford office to record their latest "The Asbestos Knowledge Empire" asbestos podcast.

Robin, Neil and a fluffy microphone - not Ian!!!

We chewed the cud over a whole range of asbestos software topics - starting with a bit of history about Tracker and Alpha Tracker, then talking about new developments and ending up with thoughts at the end about why any of us are involved in the asbestos industry.  I'm not sure anyone expects to find a career in asbestos!!!

Ian & Neil are two asbestos industry figures really leading the way with new media and engaging directly with their clients.  Top blokes too - a really enjoyable way to spend the morning.

Another successful ISO9001 audit

We've passed our latest ISO9001 quality audit here at Start Software.  The assessor found only one minor non-conformance and made some suggestions for further improvement to our processes.

Well done Elaine and the team!

Start Software is proud to be a Living Wage Employer

We are delighted to announce that Start Software is now officially a Living Wage Employer.

The real Living Wage is based on the cost of living and is voluntarily paid by over 5,000 UK employers who believe a hard day's work deserves a fair day's pay.  We have been working towards achieving this certification over the last few months and received notification of a successful accreditation this week.

If you're interested in learning more, there is a great explanation of the difference between the Minimum Wage, the National Living Wage, and the real Living Wage here https://www.livingwage.org.uk/what-real-living-wage.

Award-winning City Building Glasgow go live with asbestos software Alpha Tracker

Award-winning construction business City Building Glasgow (CBG) has just switched to asbestos software Alpha Tracker from Start Software.

The asbestos team at CBG received their training this week - here are some of the photos from the day:

An asbestos surveyor taking his first look at Tracker Mobile

Part of the CBG fleet of vehicles

City Buildings Glasgow - an award-winning construction and consultancy business

Alpha Tracker Release 31 - release notes are now up on the website

Interested in knowing what has changed in asbestos software Alpha Tracker Release 31?

Kim has now finished the release notes, and they are available here: https://alpha-tracker.co.uk/release-notes/

Let us know what you want to see in Release 32!

50,000 support calls logged! 16 years of service to the asbestos industry

We started logging calls to our software helpdesk - from users of our asbestos systems Tracker and now Alpha Tracker - way back in October 2003.  That's an amazing 16 years of service to the asbestos industry in the UK, Australia, New Zealand and beyond.

Call number 50000 came in on Monday from our client REC. I feel like we should be marking the occasion with a bottle of bubbly or a pint in our favourite local - the George & Dragon in Much Wenlock.

Here's to the next 16 years!!!