Alpha Conference 2014 - watch the presentations yourself!

Dan & I attended the Alpha Software worldwide developer conference in Boston earlier this month.

Alpha have just released all of the presentations from the conference (including my own modest performance!).  Here is a link to their website so you can watch the presentations yourself: http://alphasoftware.com/conf2014/

See Start Software's contribution to the Alpha conference here

Mobile Data Studio 7.3.1 has been released

We're delighted to announce the release of Mobile Data 7.3.1 from our partners CreativityCorp.

For all our asbestos surveyors using Tracker Mobile this will make life easier in a number of ways. Not least because future updates (even to Android smartphones and tablets) can now be sent through automatically.

Thanks Neil and team at CreativityCorp for this important update.

20,000th customer call logged

Just a few weeks after our 1,000th quality-checked software change, another landmark for Start Software has arrived - our 20,000th customer call logged.

We started logging calls back in December 2003 when we received 13 customer calls during the month asking for help or reporting a bug.  We've got a bit busier since then with 500 calls logged and responded to last month alone!

In those 10 years we've stuck to a guiding principle that you - our customer - should decide the time-scale in which you need an answer and we should judge our performance on that basis and not on an arbitrary set of priorities which mean nothing to you.

On that basis, we regular answer 90% of calls in time or ahead of schedule and that's a statistic we're really proud of.

If you would like to discuss any aspect of our support service, please contact Elaine our Support Director via 0845 612 2402.
  

Tracker Upload Manager updated to v1.0.161 SVN32

Tracker Upload Manager, the Tracker & Alpha Tracker component that handles the processing of data from asbestos surveyors and other field staff, has been updated to v1.0.161 SVN32 and is available for immediate download.

This version has improved photo processing features and performs better for consultancies with 100+ asbestos surveyors.

Please do contact the office for more information or if you need help installing the update.

September 2014's update to Alpha Tracker has been released (SVN730)

September 2014's monthly update to Alpha Tracker is now publicly available.  This is update SVN730.

Here is a YouTube video which runs through the key changes: https://www.youtube.com/watch?v=w3LfrohRfVM



The September update has nearly 40 improvements and 11 bug fixes to the software since the August update.

All new features are fully documented in both the release notes and updated User Guides.

The video above runs through 10 of the key new features including unlimited drag & drop file uploads which should please all admin staff!

For full details, see the release notes at the bottom of the Alpha Tracker product page for more information.

The update is ready to download and install through the Setup|System|Software Updates button.  If you need help to run the update, please do contact the support desk.

AlphaValidator update released

AlphaValidator v1.0.39 SVN19 is now available for download from http://alpha-tracker.co.uk/asbestos.

AlphaValidator is the latest Tracker and Alpha Tracker module with facilities to automatically check data sent in by asbestos surveyors and other field staff; check data pre-report generation and check financial information before invoices are raised.

The latest version, v1.0.36 SVN19, has improved the checking of data pre-invoicing.

Please do call the office on 0845 612 2402 for more information or contact the support desk here: http://www.start-software.com/support/

Latest Tracker Dashboard released

The latest update to Tracker Dashboard is now available for download from http://alpha-tracker.co.uk/asbestos.

This is a minor update and is not needed unless you are having problems with alert emails not being delivered.  Tracker Dashboard v1.0.246 SVN51 has improved processing of "blind copies" (BCC) email recipients to suit more mail servers.

Asbestos and other environmental consultancies running Tracker or Alpha Tracker use Tracker Dashboard to send automated emails to staff with action lists, company statistics and system alerts.

If you need help installing the update, please do contact the office as usual.