Friday, 24 October 2014

20,000th customer call logged

Just a few weeks after our 1,000th quality-checked software change, another landmark for Start Software has arrived - our 20,000th customer call logged.

We started logging calls back in December 2003 when we received 13 customer calls during the month asking for help or reporting a bug.  We've got a bit busier since then with 500 calls logged and responded to last month alone!

In those 10 years we've stuck to a guiding principle that you - our customer - should decide the time-scale in which you need an answer and we should judge our performance on that basis and not on an arbitrary set of priorities which mean nothing to you.

On that basis, we regular answer 90% of calls in time or ahead of schedule and that's a statistic we're really proud of.

If you would like to discuss any aspect of our support service, please contact Elaine our Support Director via 0845 612 2402.

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