Sunday, 6 September 2020

We're still the only asbestos software provider to publish support desk performance stats each month!

We absolutely believe in openness and transparency.  We want our customers to know how long they will have to wait if they need to log a support call with us.  This is especially for asbestos surveyors who are working out in the field and need help with their Tracker Mobile asbestos data collection app.  They don't want to be waiting long for help!

Every month, we publish our support stats so all of our customers can see how we are doing.

In August, 91% of high priority calls were resolved within 2 hours or the timescale set by the customer.  That's really good news if you're waiting for help.

Month

In time (%)

In time (H) (%)

In time (total)

In time (H) (total)

Total solved

2020-08

87.14

91.47

366

118

420

2020-07

89.90

94.70

463

143

515

2020-06

86.57

94.35

419

167

484

2020-05

90.03

92.16

289

94

321

2020-04

90.06

93.75

290

105

322

2020-03

87.18

94.48

408

154

468

Over the last 6 months, support performance has been pretty consistent(ly good).


If want more information about our 24x7 personal support service which we offer to all asbestos consultancies who use our Alpha Tracker asbestos software, get in touch!


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