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| Start Software - Support Desk - August 2018 |
Thanks for visiting our Start Software blog. Follow the blog to keep in touch with news and developments from Start Software, the developers of Alpha Tracker, Alpha Legal and more!
Sunday, 2 September 2018
Start Software support stats for August 2018
Reviewing the support desk stats for August 2018, it looks like we've had similar performance for August compared to the July results.
Nearly 94% of high priority calls were resolved within 2 hours, and 85% of all calls were resolved within the timeframes set by our customers. Not a bad result at all and part of our ongoing commitment to our Alpha Tracker asbestos software customers to provide the best support service in the industry.
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