Start Software working with HD Sportsworld

We've just started working with the team over at HD Sportsworld and HD Sportswear to develop some new software to help them with their growing business.

HD Sportsworld are associated with England and Man City goalkeeper Joe Hart and run his football training camps:

We'll be developing their systems using Alpha Five from Alpha Software to give them easy-to-use systems which will enable them to deliver world-class customer service.  Watch this space!

Tracker Web Server v1.5.353 SVN41 available

This release of Tracker Web Server (TWS) adds an important new feature.

Within Tracker, it is now possible to tag data as having been sourced from another asbestos consultancy - this version of TWS enables this data source to be shown.

For example, suppose Consultancy X has received some data from Environmental Essentials for one of their clients and wants to highlight this when their client logs into the web site and views those particular projects or registers:

Data source shown on the project summary screen

Data source shown on the asbestos register

Please contact the office if you would like this update.

Tracker Dashboard v1.0.153 SVN32 released

The latest version of Tracker Dashboard is now available.

This updated release makes more intelligent decisions when deciding on the setting of the vertical axis scale on dashboard charts.

Previous versions would scale this chart vertically from 15, above

Now it intelligently scales from 0

If you would like this update, please contact the office.

Tracker Webinars - suggestions for topics?

We're going to be running some 30-minute Tracker Webinars (Internet interactive presentations) over the next few months.

Once you register, you'll be able to join us for the Webinar from the comfort of your desk via the magic of GoToMeeting!

What topics would you like us to cover?  Here are some suggestions:

- trouble-shooting Tracker Mobile
- an overview of all of the Tracker modules
- modifying and creating survey report templates
- Tracker housekeeping
- Asbestos Tracker databases and the Tracker re-inspection process.

You might have another idea - great!

Here is a form you can use to let us know what you'd like us to cover:

Tracker Filer v1.1 released

The latest Tracker Filer is now available and has a new "switch".  This new option allows you to operate Tracker Filer in two modes - it either searches the subject line of the email for the project number or it searches the subject and body.

The configuration is the place to look for the new option:

    False

If you would like the update, please contact the office.

HTC Desire X smartphone now available from Start Software

The HTC Desire X is a popular (and very cost-effective) Android smartphone, ideal for use by asbestos surveyors using Tracker Mobile.

Highlights include a bright 4" screen and a decent 5 megapixel camera (with flash).  You'll find the full spec. sheet here http://www.htc.com/www/smartphones/htc-desire-x/#specs.

We've got the black and white models in stock at £185+vat.  They will operate at 3G speeds on all UK networks.  Grab them while we still have some left!

Contact Elaine to secure your order.

Microsoft Office 2013 now officially available

The latest version of Microsoft Office - Office 2013 - is now officially available with a version available to install on a Windows PC and a "cloud" version accessible via a web browser.

Our own testing has not been particularly positive, see this blog entry for an example of the results!

However, most of our customers will be switching to Office 2013 at some point and so we've been checking that our standard products (which all use Office to a lesser or greater extent) are 100% compatible.

The good news is that they are, so you're safe to upgrade to Office 2013 if you use Tracker, Toy Tracker or any of our other systems.

January 2013 - our busiest ever support month

Last month we resolved 314 queries for our customers - our busiest ever month on the support desk.

Month	In time (%)	In time (H) (%)	In time (total)	In time (H) (total)	Total solved
2013-01	97.77	98.18	307	108	314
2012-12	96.32	100.00	157	42	163
2012-11	91.84	93.75	225	75	245
2012-10	95.52	86.79	192	46	201
2012-09	95.75	96.55	203	56	212
2012-08	93.75	95.16	210	59	224
			1294	386	1359

You can see from our stats (above) that 307 out of 314 were solved "in time" (meaning before the customer-set deadline) which I think is pretty impressive - hope you agree!

Looking over the last 6 months, 1,294 out of 1,359 have been solved in time so virtually everybody calling in  has received the service level they requested.

Still, we're only as good as the last call we answered so the stats start again today for February!  Here's hoping for a quite month...