About Start Software

Start Software is an award-winning developer and leading publisher of asbestos software, systems for the legal services industry and more.

Want to know more about asbestos software Alpha Tracker? Alpha Tracker is the most used asbestos software in the UK, Australia & New Zealand with more than 60m items of asbestos data stored.

Our legal services software Alpha Legal helps will writers, accountants, solicitors, IFAs and estate agents to communicate securely with clients. Read about developments here on the blog.

Or need help with Alpha Anywhere or Alpha Transform projects or software development? You'll find useful info here.

Our call (support) stats for May 2013

We really believe it is important to share our support statistics with you.  The service we provide to you is vital to your business and it is key to how you perceive us.  When you call you need to know that we will log every issue and question raised and resolve or answer it to your satisfaction.

We try to do this every single time and in the timeframe you set us.  All of our team do their best and we are successful most of the time - in fact, normally in 90%+ of cases.

Here are our latest stats:

Start Software support statistics - May 2013

Last month we just hit the 90% target so in 9 out of 10 occasions we answered your problem within the timescale you set us.  Considering we had 249 calls for assistance last month that's not bad but we'll strive to do even better in June.

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