About Start Software

Start Software is an award-winning developer and leading publisher of asbestos software, systems for the legal services industry and more.

Want to know more about asbestos software Alpha Tracker? Alpha Tracker is the most used asbestos software in the UK, Australia & New Zealand with more than 60m items of asbestos data stored.

Our legal services software Alpha Legal helps will writers, accountants, solicitors, IFAs and estate agents to communicate securely with clients. Read about developments here on the blog.

Or need help with Alpha Anywhere or Alpha Transform projects or software development? You'll find useful info here.

Call stats for April 2013

We logged exactly 250 calls in April from our customers and resolved 92% on time (ie within the customer-set timescale).

That's not bad but of the high priority ones our hit rate was "only" 84% - much lower than in previous months.

In part, this is because some of the issues logged this month have been very demanding to solve and customers' expectations are very high.

Kim, Elaine & I will be working hard in May to see if we can get the resolution % back up to 95%+.


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