We logged exactly 250 calls in April from our customers and resolved 92% on time (ie within the customer-set timescale).
That's not bad but of the high priority ones our hit rate was "only" 84% - much lower than in previous months.
In part, this is because some of the issues logged this month have been very demanding to solve and customers' expectations are very high.
Kim, Elaine & I will be working hard in May to see if we can get the resolution % back up to 95%+.
Alpha Validator update released
The automated survey data checking feature within asbestos software Alpha Tracker (known as "AlphaValidator") has been updated again. This follows on from the update released on 11 December (more info here ). an example of AlphaValidator's data check output This update - v1.0.74 SVN25 - is ready now to download from our website and improves the way photos of asbestos samples are validated . Please do contact the Start Software Support Desk (available 24x7!) if you would like help installing the update.
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