Our clients are understandably annoyed when changes we make to their systems don't work first time or have unforeseen knock-on effects.
The assumption is often that the work was done without appropriate levels of testing. Testing is expensive and so clients are often reluctant to authorise us to spend lots of time in the testing phase - which is one of the reasons that when we quote for software modifications we are now explaining very carefully what testing options are available and the impact they have on the cost of the change.
There is another side to this story which is puts "testing" into perspective when dealing with complex systems like Tracker, and this blog post from the BBC explains it very well: http://www.bbc.co.uk/news/technology-21280943.
With yet more banking system problems in the news this week (see http://www.bbc.co.uk/news/business-21694704) and systems becoming ever more complex, perhaps new methods of software modification are becoming essential.
Great customer feedback x 3!
Three emails just arrived one after the other - and each put a smile on our faces and a spring in our step! Feedback #1... "We smashed our audit! Thank you so much for your help" from a new customer where we have been providing Alpha Five support and mentoring to help them to develop an Intranet quality & audit system Feedback #2... "hi Tom. It looks fantastic! Very well done" from a client reviewing the latest changes to a web data analysis system we have written using Alpha Anywhere , SQL Server and JavaScript Feedback #3... " The launch of Alpha Tracker here is going really well ... thank you so much" from an asbestos consultancy feeling the benefits of their Alpha Tracker asbestos software installation. We really appreciate it when customers take the time to send us feedback like this - it makes the hard work seem worthwhile!
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