Friday, 12 October 2012

Have you got a problem with our software? Help us to help you

I saw this blog post yesterday and can't believe I haven't come across the facility before! http://www.hanselman.com/blog/HelpYourUsersRecordAndReportBugsWithTheProblemStepsRecorder.aspx

Users often call us with problems but struggle to explain how they got the issue in the first place and - more importantly from our point of view - how we can reproduce the problem and so fix it for them.

There is a Microsoft tool built into Windows 7 and Windows 8 which is designed to make this really easy.  It is called the Problem Steps Recorder.

To fire it up:

1 Press the Start button then Run

2 Type "psr"


3 Press Start Record and then do whatever you need to do to show us the problem...



and when you've finished, you can email us the file and we'll be able to see exactly what you were doing and so we'll be able to fix it for you!


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