About Start Software

Start Software is an award-winning developer and leading publisher of asbestos software, systems for the legal services industry and more.

Want to know more about asbestos software Alpha Tracker? Alpha Tracker is the most used asbestos software in the UK, Australia & New Zealand with more than 60m items of asbestos data stored.

Our legal services software Alpha Legal helps will writers, accountants, solicitors, IFAs and estate agents to communicate securely with clients. Read about developments here on the blog.

Or need help with Alpha Anywhere or Alpha Transform projects or software development? You'll find useful info here.

Have you got a problem with our software? Help us to help you

I saw this blog post yesterday and can't believe I haven't come across the facility before! http://www.hanselman.com/blog/HelpYourUsersRecordAndReportBugsWithTheProblemStepsRecorder.aspx

Users often call us with problems but struggle to explain how they got the issue in the first place and - more importantly from our point of view - how we can reproduce the problem and so fix it for them.

There is a Microsoft tool built into Windows 7 and Windows 8 which is designed to make this really easy.  It is called the Problem Steps Recorder.

To fire it up:

1 Press the Start button then Run

2 Type "psr"

3 Press Start Record and then do whatever you need to do to show us the problem...

and when you've finished, you can email us the file and we'll be able to see exactly what you were doing and so we'll be able to fix it for you!


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