Zac and his Support Team responded to 957 tickets in April. More than 99% of the urgent tickets raised were resolved within our 2-hour target time - a fantastic result.
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| Zac looking appropriately surprised! |
The number of open tickets has also been kept under control, with only one ticket remaining open at close-of-business on the Friday before the long weekend. That's one ticket between hundreds of client companies - quite an achievement!
Overall, nearly 94% of tickets were solved within the timescales requested by the caller during April.