About Start Software

Start Software is an award-winning developer and leading publisher of asbestos software, systems for the legal services industry and more.

Want to know more about asbestos software Alpha Tracker? Alpha Tracker is the most used asbestos software in the UK, Australia & New Zealand with more than 60m items of asbestos data stored.

Our legal services software Alpha Legal helps will writers, accountants, solicitors, IFAs and estate agents to communicate securely with clients. Read about developments here on the blog.

Or need help with Alpha Anywhere or Alpha Transform projects or software development? You'll find useful info here.

January 2021 - a disappointing month on our Support Desk

We had a disappointing month on the Start Software Support Desk.

You can see from this graph that our "high priority problems solved in 2 hours" performance score has dropped below 90%.


We are looking through all of the high priority problems logged in January to see what the root cause was.  Initial analysis suggests a combination of factors:

  • the success of our new Alpha Legal platform has taken us a little by surprise, generating a number of calls from new users

  • many problems were logged as High Priority but the clients were not available when we tried to contact them to discuss, and

  • some problems were not progressed quickly enough by development staff.
We'll be focussed on improving these stats for February, hopefully back to our normal level of service.

Comments

Post a Comment

Popular posts from this blog

Great customer feedback x 3!

Image
Three emails just arrived one after the other - and each put a smile on our faces and a spring in our step! Feedback #1... "We smashed  our audit! Thank you so much for your help" from a new customer where we have been providing Alpha Five support and mentoring  to help them to develop an Intranet quality & audit system Feedback #2... "hi Tom.   It looks fantastic! Very well done" from a client reviewing the latest changes to a web data analysis system we have written using Alpha Anywhere , SQL Server and JavaScript Feedback #3... " The launch of Alpha Tracker here is going really well ... thank you so much" from an asbestos consultancy feeling the benefits of their Alpha Tracker asbestos software installation. We really appreciate it when customers take the time to send us feedback like this - it makes the hard work seem worthwhile!
Read more

Alpha Validator update released

Image
The automated survey data checking feature within asbestos software Alpha Tracker (known as "AlphaValidator") has been updated again.  This follows on from the update released on 11 December (more info here ). an example of AlphaValidator's data check output This update - v1.0.74 SVN25 - is ready now to download from our website and improves the way photos of asbestos samples are validated . Please do contact the Start Software Support Desk  (available 24x7!) if you would like help installing the update.
Read more

We've listened to you - no more form timers!

Image
Alpha Legal users and their clients have never liked the timers that encouraged forms to be completed in a set amount of time.  We extended them from 60 minutes to 2 hours in the last update, but that still was inconvenient for many users.  We've listened to you and scrapped the timers completely!    This change will make the whole process of uploading ID documents easier and less stressful for your clients (and, don't worry, just as secure as before). Dan and the Alpha Legal team are listening! If you have any more ideas to improve Alpha Legal, get in touch .  We love to hear from you.
Read more

Blog Archive

Show more