About Start Software

Start Software is an award-winning developer and leading publisher of asbestos software, systems for the legal services industry and more.

Want to know more about asbestos software Alpha Tracker? Alpha Tracker is the most used asbestos software in the UK, Australia & New Zealand with more than 60m items of asbestos data stored.

Our legal services software Alpha Legal helps will writers, accountants, solicitors, IFAs and estate agents to communicate securely with clients. Read about developments here on the blog.

Or need help with Alpha Anywhere or Alpha Transform projects or software development? You'll find useful info here.

January 2021 - a disappointing month on our Support Desk

We had a disappointing month on the Start Software Support Desk.

You can see from this graph that our "high priority problems solved in 2 hours" performance score has dropped below 90%.

We are looking through all of the high priority problems logged in January to see what the root cause was.  Initial analysis suggests a combination of factors:

  • the success of our new Alpha Legal platform has taken us a little by surprise, generating a number of calls from new users

  • many problems were logged as High Priority but the clients were not available when we tried to contact them to discuss, and

  • some problems were not progressed quickly enough by development staff.
We'll be focussed on improving these stats for February, hopefully back to our normal level of service.


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