Monday, 2 July 2018

Support desk performance in June 2018

Following on from May's stats, June turned out to be another busy month with 561 calls taken.

92% of the high priority calls were solved within the 2 hour deadline which is a good result given how busy we were.

As you can see from the chart, above, this is a slight dip in performance but, looking at all types of problems (including the low priority ones) our response times have been slightly better than they were in May.

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