We first decided to apply for ISO9001 certification many years ago to demonstrate our commitment to Quality, in particular in our Support team. Since then, we have extended the scope of our certification to include our software development process and data conversion projects (where we convert data for clients from one system to another).
We're delighted to announce that the visit went well and we passed with no non-conformances. This is a real pat-on-the-back for our Quality Manager Kim. The two assessors did suggest some improvements to our processes and we'll be taking them on board.