We've just analysed the support desk stats for August 2015 and our performance is down 10%.
It wasn't a particularly busy month (we took 464 calls in total) but we only solved 80% of calls in the time-scales requested by our customers rather than our typical 90%+.
We'll keep a close eye on this - was it just that we were stretched with many staff going on their summer holidays?
Watch out for an update next month when I hope and expect to be able to report better news.
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