Friday, 4 September 2015

Support stats down 10% - holiday season?

We've just analysed the support desk stats for August 2015 and our performance is down 10%.

It wasn't a particularly busy month (we took 464 calls in total) but we only solved 80% of calls in the time-scales requested by our customers rather than our typical 90%+.

We'll keep a close eye on this - was it just that we were stretched with many staff going on their summer holidays?

Watch out for an update next month when I hope and expect to be able to report better news.

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