Would you like a new "Dead" status on Alpha Tracker enquiries & quotations?

We currently support four different statuses on our enquiries & quotations within Alpha Tracker.

The statuses are:

• Enquiry (no financial information logged, it's just a record of first contact)
• Open (an quotation in discussion with the prospect or client)
• Won (a quotation where the client has said yes)
• Lost (they said no - perhaps based on price, need, or the business went to a competitor)

The four quote statuses currently in Alpha Tracker

Would you like to see another, called "Dead"?  This is where the quotation hasn't officially been lost but, instead, the prospect/client has stopped responding.

Please do let us know what you think - click here to email us.  Thanks!

Call volumes to our Support Desk are coming down. November tickets were 23% fewer than October

Ticket numbers are finally dropping on our Support Desk.  In November, we received 896 calls for help, down 23% compared to October.

ChatGPT invented the image - it's getting better!

Why the reduced number?  Our new clients have now settled into their routines and so the number of "how do I?" calls has dropped considerably.  We've also been focused on performance for a number of clients, changing our cloud setups so that documents produce more quickly and system response is better.

Response times were good, too, with 19 out of 20 calls being resolved in the timescale needed by the caller.