Our Support Team have done themselves proud again. In August, they solved 98% of urgent tickets within 2 hours (and most much quicker than that!)
Well done James, Zac, Jess, Judy, Jack, Tina and all for doing such a great job.
It's the closest we've been to 100% success! |
(for the record, we took 773 calls for assistance in August, in total, with 92% of queries raised being resolved within the timescales agreed with the caller)
I must admit - Kim has been great for me this past couple of weeks :) STEPHEN ESL.
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