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Urgent and normal ticket response time was improved in May |
About Start Software
Start Software is an award-winning developer and leading publisher of asbestos software, systems for the legal services industry and more.
Want to know more about asbestos software Alpha Tracker? Alpha Tracker is the most used asbestos software in the UK, Australia & New Zealand with more than 60m items of asbestos data stored.
Our legal services software Alpha Legal helps will writers, accountants, solicitors, IFAs and estate agents to communicate securely with clients. Read about developments here on the blog.
Or need help with Alpha Anywhere or Alpha Transform projects or software development? You'll find useful info here.
Our Support Desk performance was better in May compared to the two previous months - in all categories of calls.
96% of high-priority tickets were resolved within 2 hours and 91% of all tickets were closed in the timescales agreed with the caller. This is an excellent performance from the support team - especially considering that they answered 757 calls in total!
Popular posts from this blog
The automated survey data checking feature within asbestos software Alpha Tracker (known as "AlphaValidator") has been updated again. This follows on from the update released on 11 December (more info here ). an example of AlphaValidator's data check output This update - v1.0.74 SVN25 - is ready now to download from our website and improves the way photos of asbestos samples are validated . Please do contact the Start Software Support Desk (available 24x7!) if you would like help installing the update.
P2 Environmental Consulting goes live with asbestos software Alpha Tracker
Welcome asbestos specialists P2 Environmental Consulting to the Alpha Tracker family! P2 offers the full range of asbestos consultancy services and the directors have decided to switch to Alpha Tracker to improve their efficiency and productivity as well as to improve the service they give to their clients. The P2 Environmental Consulting website Our Alpha Tracker trainer Kim enjoyed meeting the P2 staff at their training sessions. Here are a couple of photos from the training day:
The Daily Mail has exposed the "Shameful failure to tackle toxic legacy of asbestos"
Congratulations to the Daily Mail for publishing this powerful piece about the shameful failure to tackle the asbestos problem here in the UK: https://www.dailymail.co.uk/health/article-11182621/Shameful-failure-tackle-toxic-legacy-asbestos.html?ns_mchannel=rss&ito=1490&ns_campaign=1490 The Daily Mail has exposed the failure to tackle asbestos Liz Darlison, CEO of Mesothelioma UK , and her team worked hard to get this story into the press. You can read more about Mesothelioma UK and the amazing work they do here: https://www.mesothelioma.uk.com/
Blog Archive
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- Chatting about ChatGPT with Alpha Software's Dave ...
- Watch Webinar #5 on YouTube - learn how to track &...
- Listen to the Asbestos Knowledge Empire podcast ab...
- Read Helen Bone's incredible Mesothelioma blog. W...
- Congratulations Armstrong Environmental on switchi...
- It's the next Tips & Tricks webinar on Tuesday nex...
- 500 free Alpha Legal credits available. Refer a f...
- We've won an award! Start Software is officially ...
- Alpha Tracker Mobile update released to the app st...
- Gosh! We've been shortlisted for the UKATA Excelle...
- Faster Response on our Support Desk in May 2023
- The results are in - and Samsung is the clear favo...
- Alpha Tracker Release 39 is available - watch our ...
- Watch part 2 of the Big C Tracker story with Robin...
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