Friday, 7 August 2020

Support desk performance for July 2020

July was another good month for Jess, Will & Elaine on the support desk.

515 calls in total were taken and 89.9% were resolved in the timescales specified by our clients.

Of the 143 high priority calls (for example, where an asbestos surveyor working on-site can't connect to the Internet to upload their Tracker Mobile data), we sorted nearly 95% of problems during the call.  Not bad at all!

Don't forget - we're the only asbestos software provider that can provide 24x7 personal support to all of our customers and we're proud to say we have no answerphone or call-queuing systems because we don't need them! If you ring us you'll always get through to a human being.  Simple as that.

No comments:

Post a comment