About Start Software

Start Software is an award-winning developer and leading publisher of asbestos software, systems for the legal services industry and more.

Want to know more about asbestos software Alpha Tracker? Alpha Tracker is the most used asbestos software in the UK, Australia & New Zealand with more than 60m items of asbestos data stored.

Our legal services software Alpha Legal helps will writers, accountants, solicitors, IFAs and estate agents to communicate securely with clients. Read about developments here on the blog.

Or need help with Alpha Anywhere or Alpha Transform projects or software development? You'll find useful info here.

Support desk performance for July 2020

July was another good month for Jess, Will & Elaine on the support desk.

515 calls in total were taken and 89.9% were resolved in the timescales specified by our clients.

Of the 143 high priority calls (for example, where an asbestos surveyor working on-site can't connect to the Internet to upload their Tracker Mobile data), we sorted nearly 95% of problems during the call.  Not bad at all!

Don't forget - we're the only asbestos software provider that can provide 24x7 personal support to all of our customers and we're proud to say we have no answerphone or call-queuing systems because we don't need them! If you ring us you'll always get through to a human being.  Simple as that.

Comments

Post a Comment

Popular posts from this blog

Alpha Validator update released

Image
The automated survey data checking feature within asbestos software Alpha Tracker (known as "AlphaValidator") has been updated again.  This follows on from the update released on 11 December (more info here ). an example of AlphaValidator's data check output This update - v1.0.74 SVN25 - is ready now to download from our website and improves the way photos of asbestos samples are validated . Please do contact the Start Software Support Desk  (available 24x7!) if you would like help installing the update.
Read more

P2 Environmental Consulting goes live with asbestos software Alpha Tracker

Image
Welcome asbestos specialists  P2 Environmental Consulting to the Alpha Tracker family! P2 offers the full range of asbestos consultancy services and the directors have decided to switch to Alpha Tracker to improve their efficiency and productivity as well as to improve the service they give to their clients. The P2 Environmental Consulting website Our Alpha Tracker trainer Kim enjoyed meeting the P2 staff at their training sessions.  Here are a couple of photos from the training day:
Read more

Christmas Arrangements 2009

We are open for business as usual throughout the Christmas and New Year period. Thursday 24 December: Office closes at 4pm Friday 25 December: Closed Monday 28 December: Closed Tuesday 29 December: Open with reduced staffing levels Wednesday 30 December: Open with reduced staffing levels Thursday 31 December: Open with reduced staffing levels Friday 1 January: Closed As usual, we are not sending Christmas cards to clients but instead we are donating to our favourite charity, the RNLI . We wish all of our customers a Happy Christmas and a healthy and prosperous New Year.
Read more

Blog Archive

Show more