Friday, 3 April 2020

Support desk performance in March 2020

March 2020 was another good month for our support desk helping asbestos surveyors and other software users across the UK and beyond.

Start Software Support Desk performance - March 2020
Nearly 95% of high priority issues were resolved within 2 hours and approaching 90% of all other queries were sorted within 4 working hours.  That's pretty good going especially as the support staff are now working from home under the Coronavirus working guidance.

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