Start Software Support Desk performance - March 2020 |
About Start Software
Start Software is an award-winning developer and leading publisher of asbestos software, systems for the legal services industry and more.
Want to know more about asbestos software Alpha Tracker? Alpha Tracker is the most used asbestos software in the UK, Australia & New Zealand with more than 60m items of asbestos data stored.
Our legal services software Alpha Legal helps will writers, accountants, solicitors, IFAs and estate agents to communicate securely with clients. Read about developments here on the blog.
Or need help with Alpha Anywhere or Alpha Transform projects or software development? You'll find useful info here.
March 2020 was another good month for our support desk helping asbestos surveyors and other software users across the UK and beyond.
Nearly 95% of high priority issues were resolved within 2 hours and approaching 90% of all other queries were sorted within 4 working hours. That's pretty good going especially as the support staff are now working from home under the Coronavirus working guidance.
Popular posts from this blog
Three emails just arrived one after the other - and each put a smile on our faces and a spring in our step! Feedback #1... "We smashed our audit! Thank you so much for your help" from a new customer where we have been providing Alpha Five support and mentoring to help them to develop an Intranet quality & audit system Feedback #2... "hi Tom. It looks fantastic! Very well done" from a client reviewing the latest changes to a web data analysis system we have written using Alpha Anywhere , SQL Server and JavaScript Feedback #3... " The launch of Alpha Tracker here is going really well ... thank you so much" from an asbestos consultancy feeling the benefits of their Alpha Tracker asbestos software installation. We really appreciate it when customers take the time to send us feedback like this - it makes the hard work seem worthwhile!
Alpha Validator update released
The automated survey data checking feature within asbestos software Alpha Tracker (known as "AlphaValidator") has been updated again. This follows on from the update released on 11 December (more info here ). an example of AlphaValidator's data check output This update - v1.0.74 SVN25 - is ready now to download from our website and improves the way photos of asbestos samples are validated . Please do contact the Start Software Support Desk (available 24x7!) if you would like help installing the update.
Christmas Arrangements 2009
We are open for business as usual throughout the Christmas and New Year period. Thursday 24 December: Office closes at 4pm Friday 25 December: Closed Monday 28 December: Closed Tuesday 29 December: Open with reduced staffing levels Wednesday 30 December: Open with reduced staffing levels Thursday 31 December: Open with reduced staffing levels Friday 1 January: Closed As usual, we are not sending Christmas cards to clients but instead we are donating to our favourite charity, the RNLI . We wish all of our customers a Happy Christmas and a healthy and prosperous New Year.
Blog Archive
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- Alpha Tracker used in New Zealand to collect and p...
- UKAS Remote Assessment webinar recording now avail...
- Alpha Tracker Release 32 - the "calendar release" ...
- UK Asbestos Training Association members helping t...
- Alpha Tracker Release 32 - the "scheduling release...
- Working from home gives wildlife a chance to explo...
- "Alpha Tracker is awesome" - what a lovely way to ...
- New Alpha Tracker installation in New Zealand
- New UKAS Draft Publication available for consultat...
- Asbestos surveyors reporting that work is increasi...
- Coronavirus grants coming through quickly to help ...
- Alpha Tracker Release 32 in final testing
- Alpha Software's Coronavirus app makes the Irish T...
- Support desk performance in March 2020
- Start Software retains Cyber Essentials certification
- Alpha Software launch free Coronavirus/COVID-19 ri...
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