Thursday, 6 June 2019

Asbestos software client grateful for help after server crash

One of our Alpha Tracker asbestos software clients recently suffered a catastrophic server hardware failure and we have been supporting them to help get their system back online as quickly as possible. 

It has been a difficult time for all concerned, not least because the server company's level of customer service fell far short of what was expected.  However, after lots of hard work from our software installation and support staff we have recovered the situation and today we received this lovely comment from our client's Managing Director:
"Can I take this opportunity to thank you and the team for all the help and assistance you have provided over the last few weeks, yourself and all the team at Start provided great support and excellent customer service through what was a challenging period."

It's a reminder, of course, that servers do fail and that you need to be absolutely confident that backup and restore processes are in place and regularly tested.  If you have any doubts about your own system, now is a good time to check!

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