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| Support stats for March 2018 |
We're working a new "self help" support website currently which will help Alpha Tracker asbestos software users (in particular) with common queries... I'll post more info on the blog when we're ready to switch it on.
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Monday, 16 April 2018
March support performance at Start Software
The support desk's performance was slightly up in March compared to the February results with 89.1% of high priority issues being resolved within 2 hours:
Across all calls, the percentage was 85.4% with 480 calls for assistance being logged altogether.
We're working a new "self help" support website currently which will help Alpha Tracker asbestos software users (in particular) with common queries... I'll post more info on the blog when we're ready to switch it on.
We're working a new "self help" support website currently which will help Alpha Tracker asbestos software users (in particular) with common queries... I'll post more info on the blog when we're ready to switch it on.
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