Monday, 16 April 2018

March support performance at Start Software

The support desk's performance was slightly up in March compared to the February results with 89.1% of high priority issues being resolved within 2 hours:

Support stats for March 2018
Across all calls, the percentage was 85.4% with 480 calls for assistance being logged altogether.

We're working a new "self help" support website currently which will help Alpha Tracker asbestos software users (in particular) with common queries... I'll post more info on the blog when we're ready to switch it on.

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