Tuesday, 3 January 2017

Support stats for December 2016

Our support stats are in for the last month of 2016.

We solved 90% of high priority problems in the timescales set by our customers and 86% of all problems in time:

Support stats for July - December 2016

Looking across the whole year (2016), our performance was pretty consistent with typically high 80%s for low and medium priority issues and 90%+ for high priority:

2016 support performance
Our priority for 2017 is to reduce the numbers of calls by improving aspects of our software which trigger the support calls in the first place.

No comments:

Post a comment