Tuesday, 3 January 2017

Support stats for December 2016

Our support stats are in for the last month of 2016.

We solved 90% of high priority problems in the timescales set by our customers and 86% of all problems in time:

Support stats for July - December 2016

Looking across the whole year (2016), our performance was pretty consistent with typically high 80%s for low and medium priority issues and 90%+ for high priority:

2016 support performance
Our priority for 2017 is to reduce the numbers of calls by improving aspects of our software which trigger the support calls in the first place.

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