Friday, 8 January 2016

Support Stats for December 2015

Jack and the team on the Start Software support desk delivered the best performance for months in December with nearly 98% of high priority calls being resolved within 2 hours.

Start Software Support Stats December 2015
Looking at lower priority calls for assistance, more than 9 out of 10 were resolved within the time-scale set by the customer.

Our Support Desk provides support to all customers with an ongoing contract in particular to asbestos consultancies and asbestos surveyors using the Tracker and Alpha Tracker range of asbestos software systems.  If don't have an active support contract or software subscription, ring us on 0854 612 2402 to discuss your options.

Previous months support statistics can be found by click here (for November 2015) and here (for October 2015).

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