Our Support Desk has published its call stats for November.
During the month they answered 399 calls for help and 89% were resolved in the mutually agreed time-scales. That's within a whisker of our 90% target.
If we just look at high priority problems, then the figures are even better with 95% being resolved in time,
Congratulations to Jack and the team for another good month following on from the excellent October results.
Labels
- Alpha Legal (206)
- Alpha Site (3)
- AlphaDraw (7)
- AlphaTracker (911)
- AlphaTrackerMobile (8)
- AlphaValidator (20)
- InvoiceTracker (7)
- LabTracker (20)
- MDS (21)
- ProjectTracker (4)
- ResourceTracker (11)
- ResourceTrackerSync (8)
- services (66)
- software (1128)
- support (500)
- toy tracker (62)
- Tracker (391)
- Tracker264 (7)
- TrackerDashboard (28)
- TrackerDocumentMakerService (50)
- TrackerExporter (2)
- TrackerFiler (8)
- TrackerLoStart (6)
- TrackerMobile (211)
- TrackerUploadManager (24)
- TWS (27)
- West Mercia Police Authority (1)
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