Wednesday, 2 December 2015

Support Stats for November 2015

Our Support Desk has published its call stats for November.

During the month they answered 399 calls for help and 89% were resolved in the mutually agreed time-scales.  That's within a whisker of our 90% target.

If we just look at high priority problems, then the figures are even better with 95% being resolved in time,

Congratulations to Jack and the team for another good month following on from the excellent October results.

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