About Start Software

Start Software is an award-winning developer and leading publisher of asbestos software, systems for the legal services industry and more.

Want to know more about asbestos software Alpha Tracker? Alpha Tracker is the most used asbestos software in the UK, Australia & New Zealand with more than 60m items of asbestos data stored.

Our legal services software Alpha Legal helps will writers, accountants, solicitors, IFAs and estate agents to communicate securely with clients. Read about developments here on the blog.

Or need help with Alpha Anywhere or Alpha Transform projects or software development? You'll find useful info here.

Start Software Support Stats - April 2015 - actions being taken

The support desk has not had a good month in April.  The volume of calls was normal but our performance wasn't with 84% of high priority problems being resolved in time and 77% of all calls.

Comparing back to March's stats (see http://robinbennett.blogspot.co.uk/2015/04/start-software-support-stats-march-2015.html) this is a quite a drop - we usually hit 90% each month as a minimum.

The support desk staff have looked hard at their performance and have an action plan in place to bring the stats back to normal, starting by allocating more 3rd-level resources at the more "sticky" problems raised.  There does seem to be an immediate impact & improvement as last week closed with literally no problems logged at all - something which hasn't happened for a while now.

We'll report back at the beginning of June with the results for May.


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