Asbestos software Alpha Tracker "Roadmap" available

We are often asked by asbestos software Alpha Tracker users what our plans are for future releases. We call this the Alpha Tracker Roadmap and it is something we're happy to share - sort of!

Alpha Tracker Roadmap

Here it is (above) but why I have blurred out the image?  Our competitors would love to get their hands on this so we only share it with our trusted customers.  Hopefully that makes sense!

Give us a call if you want to see what our plans are and do tell us what you'd like to see in the releases planned for the rest of the year.

Client Cath Tate Cards sponsors "The Inking Woman" exhibition

Our favourite London client Cath Tate Cards is sponsoring a new exhibition at The Cartoon Museum called "The Inking Woman".

Sandi & Cath at the opening

Sandi Toksvig opened the exhibition and is shown here with Cath herself.

I can wait to visit the exhibition myself - get along and have a look!

Alpha Tracker Mobile app update now available via the app stores

Our Android & iOS (Apple) Alpha Tracker Mobile app for asbestos consultancies and their clients has been updated again and the latest version is now ready for installation via the app stores (see http://robinbennett.blogspot.co.uk/2017/02/new-look-for-alpha-tracker-mobile-app.html).

Alpha Tracker Mobile is the companion app to asbestos software Alpha Tracker.

Alpha Tracker Release 25 is nearly ready

Following hard on the heels of Release 24, the next version of asbestos software Alpha Tracker is nearly ready for all users to download.

Alpha Tracker Release 24

There is still time (just!) to get your ideas for new features or changes into us for inclusion in Release 25.  Get in touch!

New Australian 24x7 support telephone number

We're delighted to announce that a new 24x7 Alpha Tracker support telephone number is available for our Australian and New Zealand asbestos consultancy clients.

The new number is 1300 946 310 and will be answered in person 24 hours a day, 7 days a week.

We're looking forward to speaking to you - whatever time of the day or night!

Start Software support stats for March 2017

It has been another good (but busy!) month for our support desk with 94% of urgent calls being resolved within 2 hours.

Support supervisor Jack enjoying his job

We're receiving too many repeat calls from a handful of clients and so we're giving extra focus in April to understanding why some Alpha Tracker servers are not performing as well as they could be.

Repeat calls (and lots of new clients) meant we had the busiest month ever with 684 calls received.

If you have a long-running issue, please do get in touch.  Don't ignore or put up with the problem, please do tell us so we can do something about it.

Environmental Management Solutions goes live with asbestos software Alpha Tracker

The asbestos professionals at EMS (Environmental Management Solutions) received their first Alpha Tracker training yesterday and are looking forward to the benefits their new asbestos system will bring their business and their valued clients.

EMS is an impressive asbestos consultancy business developing their client base and range of professional services since their inception in 2003.  Based in Herefordshire but with satellite offices around the country, EMS offer a full range of asbestos and environmental services to their clients.

Kim and Jack took a few photos during the surveyor training; here are the surveyors getting to grips with Tracker Mobile, our handheld asbestos site data capture app for Android and Apple devices.