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| Another shockingly-bad AI generated image... will they improve in 2025?! |
On the Support Desk, we've regularly seen more than 1,000 tickets raised in a month although December was quieter. During last month, December 2024, we had 715 calls for assistance altogether of which 193 were deemed to be high priority by the caller. 88% of the most important tickets were resolved within two hours.
2025 is going to be really interesting. We're working hard for some international clients (providing Alpha Software consultancy), we have new versions of all of our products in development (including Alpha Tracker and ecoScribe), and we have opportunities to work in new markets including Norway and elsewhere in Europe.
Naturally, 2024 has been difficult at times for us, too. In particular, we tragically lost one of our most inspiring business associates and long-time friend of director Robin, Clive Ponder. Clive was a supporter, a mentor, a client, a friend. He'll be sorely missed.
Looking ahead, we are refreshing our UK team and we have been joined by talented contract specialists from Albania and beyond.
We'd like to thank all of our customers for supporting us throughout 2024. We know we don't always get everything right, but we always put our customers first and you can count on us to go the extra mile to support you and help you grow. We never forget that our success depends on your success.
Thanks again and here's to a prosperous 2025 for us all.
Robin, Judy, Catherine, Dan, Jack, Jamie, Zac, Adam, Lucas, Melika, Kim, Ferry, Falah, Fatbardh, Jaime, Leanne, Tina, Josh & Russ.
PS Don't forget to share your plans with us! The more we know about your business, the more we can help