Thursday, 7 January 2021

Start Software Support - performance during December 2020

Our Start Software support team did especially well with high priority problems during December 2020, with 19 out of 20 problems logged being resolved within 2 hours.

The picture wasn't quite as good for lower priority issues, with 83% being resolved within the timescales set by our clients.

We are the only software company in our markets which publishes support statistics each month.  We want customers and protective clients to know how well we are performing and openness is one of our core principles.

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