About Start Software

Start Software is an award-winning developer and leading publisher of asbestos software, systems for the legal services industry and more.

Want to know more about asbestos software Alpha Tracker? Alpha Tracker is the most used asbestos software in the UK, Australia & New Zealand with more than 60m items of asbestos data stored.

Our legal services software Alpha Legal helps will writers, accountants, solicitors, IFAs and estate agents to communicate securely with clients. Read about developments here on the blog.

Or need help with Alpha Anywhere or Alpha Transform projects or software development? You'll find useful info here.

Support challenges for us in October 2020

We've had a difficult month on the support desk on the back of a busy autumn for new sales of our asbestos software, Alpha Tracker.

You can see from the chart that our performance has dropped for high priority calls to 86.5% and for all calls to 83.2%.  This is the first time in more than a year that we've not resolved at least 9 out of 10 calls within the timescales set by our clients.

Jess, Will, Elaine and the team are reviewing their procedures to make sure we improve during November, although the "lockdown 2" working restrictions are sure to make this a challenge.


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